Miami Carpet & Tile
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Miami Carpet & Tile has received 4.6 out of 5 stars based on 139 customer surveys.
5
107
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20
3
5
2
7
1
0
2nd year as a Best Pick Call
"Miami Carpet & Tile's past and future success is built on complete customer satisfaction. Customers expect the best, and Miami Carpet & Tile exceeds their expectations. We will not compromise on quality, service, or performance."

Francis Durfee | Owner
Company Information
Services Offered
Miami Carpet & Tile installs carpet for residential and commercial customers. The company also sells wood, tile, laminate, and vinyl flooring and creates custom area rugs.
Services Not Offered
Miami Carpet & Tile does not install products sold elsewhere. The company does not supply pavers.
Warranty
All flooring products carry manufacturer warranties. Miami Carpet & Tile also offers a one-year installation warranty.
Company History
Founded in 1961 as Miami Rug Company, Miami Carpet & Tile was established in 1991 when employees purchased the company from the original owners. Miami Carpet & Tile is a local, family-owned business.
Additional Information
The company carries carpets from brands such as Couristan, Fabrica, Karastan, Masland, Mohawk, Shaw, and Tuftex.
Areas Served
Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

Miami Carpet & Tile has received 4.6 out of 5 stars based on 139 customer surveys.
5
107
4
20
3
5
2
7
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/16/2017

“The padding I was supposed to get did not come with the carpeting. My husband noticed it after the padding was already laid down. It’s a little thing called trust. You trust people to provide what you paid for. The padding was already laid down, and my husband noticed it was not the right padding. We did not watch over their backs. We didn’t want to. They had to take out all the padding, and we had to wait a couple of hours for the proper padding to be installed. At this point, the padding is installed, but I’m not even sure if I got the right carpet or not, because the trust is not there anymore. I'd give them a B. When it was found out, then somebody came over and was very, very nice about it. Of course, what could they say, they were caught. But if we hadn’t noticed, we would have gotten the wrong padding, and it was inferior to what we had paid for. There are a couple of lumps that I’m not happy with, but it gets to the point that you say to heck with it. I gave them my vacuum cleaner; my husband gave them my vacuum cleaner. I have central vac., and they didn’t say that they clogged it all up. At the end of the job, when they vacuuming up all the scraps, my husband thought it would be easier for them to vacuum up with our vacuum cleaner, and we had to take the vacuum cleaner apart and take all the pieces out that had clogged up the vacuum. I wasn’t happy about that either, because I could tell something was wrong, and they would fix it.”

Review by
10/16/2017

“We liked something; we bought it, they installed it—no complications. It was done in the time they said it would be done, so there's no complaints. I would say a B. Honestly, there was no issue. I went for something after, and they couldn't find it for me, maybe because I bought already—I asked for something, and they didn't return my calls; it wasn't even a complaint. I needed some measurements for something I was going to put in after, and I would have like them to call me back; I had called them several times. Quality of work was perfect.”

Review by
10/16/2017

“The person that I dealt with—his name was William—absolutely wonderful. The people that came to do the work, did an excellent job. They were quick, they were accurate, they knew what they were doing; everything about it was a wonderful experience, I can't say enough about them. I would grade them an A+. I would recommend them to anybody that I could; I have recommended them already.”

Review by
10/16/2017

“It was very efficient; I walked into the store, picked out my carpeting, the order was put in, and within the promised time, it was installed. It was a positive experience. I would grade them an A. They took care of all it. They cleared out everything they brought. I had a good experience.”

Review by
10/16/2017

“The experience with them was OK. He was supposed to leave me with an extra box of flooring, but I never got it. So, if something happens with my flooring, I’m missing that extra box. I would grade my experience with Miami Carpet & Tile as C.”

Review by
10/16/2017

“They showed up on time. They did an excellent job. They followed up on the job to make sure we were happy with it. I would grade them an A+. They were perfect; they did a great job, and I can't say that all the time—these days.”

Review by
10/16/2017

“It was OK. It was a roller coaster. But first they installed a carpet that we didn't like, and then it took three months to get a new carpet in. It was moderately OK; it wasn't bad, it wasn't good. I would grade them a B-.”

Review by
10/16/2017

“I liked the upfrontness about the different quality and I got the bid that I wanted. So there's a lot of integrity in how things are done and what your commitment is and they delivered on it. I would say it's an A.”

Review by
10/16/2017

“Miami Carpet & Tile was very timely and was able to install the carpet within a day or two after I ordered it, and they installed it. I would grade them a B. It was a little bit messy, but they were quick.”

Review by
10/16/2017

“It was fine. They came when they were supposed to come and there were no surprises; they just did the job. So I'm satisfied. I'd say A. There were no issues. I'd recommend Miami Carpet & Tile.”

Review by
10/16/2017

“They did some work for me. They put in carpet in my bedroom, my living room, and the installers did an excellent job, and I have no complaints about that. With them, I would rate them a B.”

Review by
10/16/2017

“They were just very responsive. They came to the house and provided a competitive quote. They followed through and did the work, and did excellent, quality work. I'd give them an A.”

Review by
10/16/2017

“Overall, they were great. From the carpets that they had in stock to the representative I dealt with; everything was great. I'd give Miami Carpet & Tile A+.”

Review by
10/16/2017

“Very versatile, as far as installation; I keep changing it on several days, and they were able to work very equally and fluidly with it. I'd say A+.”

Review by
10/16/2017

“I had a very good experience with them. They're very good. The installers were excellent. The product was top shelf. I'd give them A+.”

Review by
10/16/2017

“They were great. They were courteous, they were on time, and they were very efficient. I would grade Miami Carpet & Tile an A.”

Review by
10/16/2017

“They're just very cooperative. They're a good company. I would recommend them to anyone. Overall, I’d say they are an A company.”

Review by
10/16/2017

“They are very knowledgeable and patient with me making my selections. I would grade my experience as A+.”

Review by
10/16/2017

“Everything went very well. Did a very good job. I'd give it an A+. Quality of work seemed very good.”

Review by
10/16/2017

“They had the selection we needed, got the carpets that we needed, and it was all good. I'd say A.”

Review by
10/16/2017

“I liked everything. Their pricing, their service, it was all good. I would say it was A+.”

Review by
10/16/2017

“They came when they said. I have no complaints. I would highly recommend them.”

Review by
10/16/2017

“They delivered what I wanted, and fit it properly. I would grade them an A+.”

Review by
10/16/2017

“It was good, they were very accommodating. I would grade them an A.”

Review by
10/16/2017

“Service—everything was good. Can't complain. I'd give them an A+.”

Review by
10/16/2017

“It was just normal. Everything was about average.”

Review by
10/16/2017

“I would grade them an A+.”

Review by
10/16/2017

“They're good. Great—A.”

Review by
10/10/2017

“They were on time and they did good work and they were very responsible.”

Review by
10/10/2017

“They were usually on time, and they did a reasonably good job. So, I'm reasonably happy. I'd give them a B+.”

Review by
10/10/2017

“They were very friendly, and they showed up when they said they would. They did tile work. I would grade them an A.”

Review by
10/10/2017

“It was quick and painless. Miami Carpet & Tile made exactly what we wanted. It turned out perfectly, and it was done very quickly—A+.”

Review by
10/10/2017

“It was fine. They were very nice, they came when they were supposed to, and it was OK. Everything was all right. They were very nice. I had a positive experience.”

Review by
10/10/2017

“They were great. I talked to them several times, and they were awesome, so they get A+ on everything; I would use Miami Carpet & Tile again.”

Review by
10/10/2017

“I liked the men that came out to do the installation. They were quick. I would say my experience with them was C+. Sometimes the follow up wasn’t always good; I had to track down my order.”

Review by
10/10/2017

“What they showed me—it's a variable color, and I thought it would have more tan color, but it has more grey. It's the way it looks when they show a sample. I would grade them C—mediocre. The work was fine. They had to take one of them back because of the stitching on the edge. Their customer service was fine.”

Review by
10/10/2017

“It was the installer; it wasn't so good. The installer was there on his own and had to come back out. He didn't even put the carpet up against the wall, we have pictures of it; I was very sad. I liked the carpet, and it was a lot of disarray. A lot of lack of communication. I'd give Miami Carpet & Tile a D.”

Review by
10/10/2017

“In fact, I'm thinking about having another bath and two closets done, and having them do it. I would grade them A+; they were excellent. The same thing—I had no problems at all. I would definitely recommend them. And I just said, I was going to go down to theirs, and go do another bathroom and two closets.”

Review by
10/04/2017

“They didn't really do work, but I purchased tile from them. It was satisfactory, I guess. They were not able—or willing—to make arrangements for tile to be transferred from their warehouse to the store where I purchased it, so I had to physically go to the warehouse to get it—twice. The warehouse is not really conducive for individual customers to go pick up tile, so that was a little challenging. And the first box of tile I bought, about a quarter of the top tiles were broken—but I loved the tile; it's absolutely beautiful, and I looked forever, and they had the tile I wanted. But I don't think the customer service experience was very good; I'd give them a C. I love the tiles—I'd give the tiles an A. They didn't really provide much information or assistance, really.”

Review by
10/04/2017

“They got the carpet down much faster than I expected them to. It was good; no problems. It was short and sweet. Overall experience, I'd give them a B.”

Review by
03/20/2017

“They were fantastic. They installed wall to wall carpeting. They took out the old carpeting and put in the new one in the entire apartment. I'd give them an A”

Review by
03/20/2017

“They've done a couple of jobs for me. They've put carpeting on my boat, and then they made a runner as well. I'd give them an A. They were fine.”

Review by
03/20/2017

“They installed carpet. I'd give them a B. The first two carpets I picked out, they go, ‘Oh. I'm sorry. We don't have it,’ and I had to keep going back to pick out carpet. Once I picked it out, they were fine. The other thing was that they accidentally took our drill. I saw that they had left, so I ran out to the truck as they're leaving, and I'm like, ‘Oh. You forgot your drill.’ And then like a month later, ‘Where's our drill?’ They had taken our drill and left their drill, but I had returned their drill, so now we have no drill. Little frustrating. I had to go back a couple of times to pick out the carpet. That was a human error that somebody mixed up, but you thought when they wound up with two drills they would reach out. The prices are good.”

Review by
03/20/2017

“They put a bedroom carpet in for me. I'd give them an A. I had to do quite a few phone calls to them. That was their installer. That has nothing to do with them. That's their installer. They have a good installer. Great guy. Moves the furniture and does the job right. That's his recommendation, not theirs, in my opinion.”

Review by
03/20/2017

“It was very positive. I manage a condominium, and they've put in carpeting and installed carpeting there. I've also used them personally for several different installations, and they've all been handled very professionally. Their workmanship is excellent. I've always had good, positive experiences with them. They have done some tile work after Hurricane Wilma. It was on the sides of a bathroom, and that turned out wonderful. It was beautiful. I'd give them an A”

Review by
03/20/2017

“I had a very positive experience. They did carpeting for three rooms. I would have to say everything that they did was an A. They had very good workers. They're very courteous. They were careful, and they finished the job. I didn't believe they were going to finish it, but they stayed there until probably 7:3 at night so they could finish the job. I am extremely likely to recommend them to someone.”

Review by
03/20/2017

“Probably would have been close to a year ago. They installed a carpet. They didn't provide the services that they said they were going to provide. I would never use them again, so a D; that's an understatement. I was left with a carpet that was half installed because the guys they weren't putting—. There were only two of them. They said it was too heavy. I would not recommend them to anyone ever.”

Review by
03/20/2017

“They put new carpeting throughout my house. I'd give them an A. I actually dealt with the salesman specifically, and he was really good. I was very happy with him. I think his name was Joe. Their punctuality was good. Everything was fine. I would recommend them.”

Review by
03/20/2017

“I think it was all right except they didn't give me a good padding under my carpet. This is very thin. They put carpeting in. I guess they were all right except that they didn't do a good job on my padding. The installation was pretty good. I'd say a B”

Review by
03/20/2017

“They did felt carpeting. You have service and you have sales. I'll give them a D. I wasn't there. I don't know about cleanliness.”

Review by
03/20/2017

“They did an install for us. They did carpeting. I'd give them an A. I am extremely likely to recommend them.”

Review by
03/20/2017

“It was very positive. They changed carpet. Took out old and put in new. I'd give them an A”

Review by
03/20/2017

“They did flooring work for me. I'd give them an A. There was no issue really.”

Review by
03/20/2017

“It was very positive. They did carpet. I'd give them an excellent grade, so an A”

Review by
03/20/2017

“They installed carpeting in two rooms in my condo. I'd give them an A.”

Review by
03/20/2017

“They installed a carpet. I'd say A. I think everything went well.”

Review by
03/20/2017

“They did carpeting in the master bedroom and the hallway.”

Review by
03/20/2017

“They installed carpet in two rooms of my home. I would say a B”

Review by
03/20/2017

“They installed laminate in our house. I would give them an A.”

Review by
03/20/2017

“They just installed some carpeting. I would give them an A.”

Review by
03/20/2017

“They installed new carpet. I'd give them an A.”

Review by
03/20/2017

“They did carpet. I'd give them an A”

Review by
03/17/2017

“They had what we were looking for. They did a custom-made area rug for us”

Review by
03/17/2017

“They were just installing some carpet. I'd give them an A.”

Review by
03/17/2017

“It was good. They were fine. They made some custom rugs for me.”

Review by
03/17/2017

“They were fine. They did a good job. It was carpet. I'd give them an A”

Review by
03/17/2017

“Everything is fine. I was happy with the job. Everything was fine.”

Review by
03/17/2017

“They were on time. The carpet is very nice, and everything is fine. I'd give them an A.”

Review by
03/17/2017

“Everything was fine. They did carpeting for my whole boat. I'd give them an A.”

Review by
03/17/2017

“They were accommodating and flexible in making an area rug for me, which was affordable. That was it. I'll give them a B”

Review by
03/17/2017

“They worked with me. The sale was very good, and the carpet installation was very good—better than average. I'd give it an A-.”

Review by
03/17/2017

“They did a carpet install on a private yacht that I run, and they obviously had never worked on a boat before. They didn't measure how to cut the carpet to fit the boat. It was a custom cut job. Didn't impress me much at all. I wouldn't recommend them. I'd give them a D.”

Review by
03/17/2017

“They put carpeting in several months back. It was OK. It was a decent experience. They just replaced the same carpet I had from prior times. I got carpet from them a different time. I'd say it was fine. I thought it was a decent job.”

Review by
03/17/2017

“They replaced all my carpet upstairs. They were very neat about their work. They were very quick about it. They replaced the entire upstairs within a day. They moved all my furniture for me. I was very impressed. I'd give them an A.”

Review by
03/17/2017

“It was very much positive. I was very happy with their work. They carpeted my boat. It was just very detailed. A boat is not a room—it's a lot of different levels and nooks and crannies and difficult work, and they did it very, very well. I'd give them an A.”

Review by
03/17/2017

“They came to the house, and they brought lots and lots of samples. The wife and I were undecided about which rooms we were going to include, so we asked them to give us varying pricing options that included this room but not that that room and so on and so forth. They were very patient with us, and they drew up the various costs of estimates based on what we were looking for, so we were able to choose very easily what we wanted to do. They were doing carpeting. I'd give them an A”

Review by
03/17/2017

“I didn't have any experience with the rug people except a great one. They were fast, courteous, and the rug was installed beautifully. I had no problems with any rug people and I did two places over in the last 6 months. I had no problems. If anybody called you and said there was a problem they're lying. You can put A”

Review by
03/17/2017

“I had the carpet done. The only thing I didn't like was the carpet wasn't wide enough for the room or laid out the same way it was done, so the white line on the edge of the carpet that’s supposed to be trimmed out is showing. So he kicked it and he kicked it and he kicked it, and he stretched it so bad. Some of it is behind the bed, so I just said the hell with it. They just replaced the carpet in a twin bedroom. It looks good. I'd give them a B. They were clean. The store I had no problems with them. The installers are a different story.”

Review by
03/17/2017

“They put in carpet for me. I liked them very much. They did leave one door so that I couldn't close it; the carpet was so thick that the door to the utility room would not close. Other than that, they were great. The carpet was beautiful. They did a really great job on the staircase and the bedrooms and hallway. I'd give them an A because of that door that no longer closes. I have to have somebody come and fix it. I just haven't gotten around to it. I think they have to take the door off the hinge and plane it down so that it will close properly, but other than that, they were really good. I would recommend them.”

Review by
03/17/2017

“It's been quite a while. It was mixed. They put down a new vinyl floor, and the people who they hired to do the work—the fellow in the store was very nice, but the people that came to do the work were not knowledgeable and did not do a good job, and they made excuses for everything they were doing. I'm an architect, so I know the way it should go down, and they just didn't do straight cuts when it came to the wall, to the baseboard, and then they filled it in with colored caulking. That was the only thing they did. I'd probably give them a D. I would not recommend them at all.”

Review by
03/17/2017

“It was very much positive. They did what they said they would do. They provided the materials and installed carpet in bedrooms. I'd give them an A.”

Review by
03/17/2017

“I've used them a number of times and they've always done everything perfect every time. They were replacing carpet in my yacht. I'd give them an A”

Review by
03/17/2017

“They're very professional. They were here on time, and they cleaned up after themselves. I had done some construction on the house, and they were repairing a piece of the carpet. I'd say it was an A.”

Review by
03/16/2017

“We had a very positive experience. They were prompt and courteous, and they got it done quickly. It went really well. We had two rooms carpeted. I'd give them an A. All of the dimensions of service were good.”

Review by
03/16/2017

“Great job. They were very flexible with me when I took about five months to actually do it, and it was all good. They installed carpet in my condo. I'd give them an A”

Review by
03/16/2017

“It was very, very positive. They put carpet in two rooms. They were friendly and courteous. There were concerns about what we wanted to have done and so on. Give them a B all the way.”

Review by
03/16/2017

“They came in at the right price and the product was good, and they did a good job installing. Overall it was good. Just wall to wall carpet in one of my bedrooms. I'd give them an A.”

Review by
03/16/2017

“They did a fine job. They recarpeted my living room. The installation was seamless. They did a nice job. Good service. Great price. I'd give them a B”

Review by
03/16/2017

“They're a very reputable company. They installed carpet in several rooms. If I needed tile work, I would contact them. I would give them an A.”

Review by
03/16/2017

“They were reasonably priced, showed up on time, and finished the job on time. They did a carpet install in one large room. I'd give them a B”

Review by
03/16/2017

“Everything was fine. They did a good job. They did the carpet in the whole condo, and they did a fine job; very good. I'd give them an A”

Review by
03/16/2017

“I asked for them to come and check, nobody shows up. I have a meeting to come and check, nobody shows up. Between neutral and negative. They didn't arrive for me. The work was in my bedroom. I wasn't happy about the fee. They were going to come and check, but nobody came. I asked for the remnants after, but it’s still filthy. When I separate, it's very dangerous. I asked them to come again and nothing. Just carpet. No tile. I'd give them a C. First they send me the wrong carpet. They sent me the wrong carpet.”

Review by
03/16/2017

“I ordered a brown carpet, and when it arrived it was kind of greenish, so when it was installed they had to take it out and get something else. I didn't want to get something from the same company because it was obviously a problem with whoever supplied the carpet. Miami Carpet was very nice about everything and helped out. This time it was just the living room. All of the other rooms have been done a couple of times in the last 1 or 15 years by them. I'd give them a B. The second carpet they installed was funky. I can't explain it; they were a little goofy on that, but that was the installers. I don't know whether they actually work for Miami Carpet or if they're contracted.”

Review by
03/16/2017

“I thought that the salesman was fantastic, and they did a reasonably good install. The installers were OK. They weren't great, but they were OK. They left garbage. They installed a carpet. They took up the old and put down the new in two rooms—a bedroom and a deck. I'd give them a B. The installers they sent out were less than satisfactory.”

Review by
03/16/2017

“They were patient in helping me select carpeting. They brought samples, and they were here on time. I picked out carpeting. The delivery was as scheduled, and the delivery people were polite and courteous. Everything was fine. It was just carpet in one room. I'd give them an A”

Review by
03/16/2017

“They did what they said they would do. They came, and they worked and did a very good job. We're very happy with the outcome. They did the carpet. They carpeted the entire apartment. They scraped off some tile. I'd give them an A”

Review by
03/16/2017

“It's not my first time using them, and every time I've used them, they've been fine. Good materials, good people, good workmanship, and that's all you can ask for. They've put in carpet in the whole apartment. They're definitely an A.”

Review by
03/16/2017

“We're going to get the second half of our order in another two weeks. It's been positive with the first half. They did a carpet for my bedroom. I also ordered some tiles from them, and they came on time, and the order was perfect. I'd give them an A.”

Review by
03/16/2017

“They did it so fast. They did the whole thing in three hours, and the carpet is beautiful, but they have to come back and fix my deck. The floor board is loose, so it has to be fixed. They did carpet plus a bedroom. I'd give them an A”

Review by
03/16/2017

“They put a rug in for me. It was very good. They're very professional. They did a good job. I'd give them an A for excellent.”

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