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By a little after 1:00 p.m., he was all finished — and we had a big, beautiful new shower!\n\nStephen walked us through everything when he was done, and it turned out perfect. From start to finish, everything went super smoothly. 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Well done BathFitter.",{"text":599,"languageCode":577},{"displayName":602,"uri":603,"photoUri":604},"Kent Geist","https://www.google.com/maps/contrib/108089146437858727973/reviews","https://lh3.googleusercontent.com/a/ACg8ocJS4ywi1RJqiBeT7BWU5MNgZlZN4gEK-BKHPPBrV3CLEvl2fQ=s128-c0x00000000-cc-rp-mo","7 months ago","2025-12-05T00:46:06.907876785Z",{"name":608,"rating":41,"text":609,"originalText":611,"authorAttribution":612,"relativePublishTimeDescription":616,"publishTime":617},"places/ChIJr-DnP0x0K4cRDkj4PIEZKPQ/reviews/Ci9DQUlRQUNvZENodHljRjlvT2s5clJHVTVabnBPUkdsRWNYWkNTM05wZURjMGRrRRAB",{"text":610,"languageCode":577},"We had an excellent experience with Bath Fitters! Bob came out to our home to discuss options for our upstairs bathtub/shower. Stephen came out to do the install and did a fantastic job! We’re really happy with the product and service we received, would absolutely recommend!",{"text":610,"languageCode":577},{"displayName":613,"uri":614,"photoUri":615},"Karen Forgang","https://www.google.com/maps/contrib/100050536985672318328/reviews","https://lh3.googleusercontent.com/a-/ALV-UjWbezBVeK_qEZatP548hVwcW83akC_ohhfE4HD_J8MQMTPswAcU=s128-c0x00000000-cc-rp-mo","2 months ago","2026-05-26T23:14:28.580955322Z",{"name":619,"rating":620,"text":621,"originalText":623,"authorAttribution":624,"relativePublishTimeDescription":628,"publishTime":629},"places/ChIJr-DnP0x0K4cRDkj4PIEZKPQ/reviews/Ci9DQUlRQUNvZENodHljRjlvT25oNmRXOUtXRUZKTlhKMk4ySjNka050VFZaV05IYxAB",2,{"text":622,"languageCode":577},"We had quite an experience with Bath Fitter.\n\nCompliments to Art Roth, he's one heck of a salesman. We purchased a shower for more than $11,000.\n\nThe installer was on time and respectful, but midway through the installation, my husband overheard him on a phone call say \"I think we hit a snag.\" He didn't mention anything, but after the install he told us he did not have a leveling kit and would be back the next morning to finish. He left a crate of his tools including his tablet on our front porch and called that evening asking if he left it. I brought it in and he returned the next morning to level the doors.\n\nThe next day, I received a call from Christine, who I was recently informed no longer works there. She was only following up to get payment, which was not collected by the installer even after I asked if I needed to pay him. He said they would send an invoice, but Christine seemed irritated over the phone that he had not collected. Again, I paid more than $11,000 for this shower. I regret paying in full before being able to use the product and ensure it was a quality job.\n\nOnce I was able to take a closer look after everything dried, I realized one door worked and sealed just fine but the other did not. For that money I expected more than globs of glue that dripped down the frame and stuck to the doors, and one door that hit metal when closing. These are photos I sent Bath Fitter the following morning. They got back to me two business days later with the response pictured, saying they \"missed a piece.\"\n\nI requested a different technician to do the repair, who came without a phone call, confirmation or text message at 7 in the morning. He looked at the shower and said, and I quote, \"In my eight years working at Bath Fitter I have never seen anything like this.\"\n\nHe explained that he didn't have the parts they need and they'd be ordered and he'd return. He said the original installer made his own screw hole (you can see if you look closely in the top left corner of the door photo). Then, I received no follow up communication at all from anyone. I called multiple times to request an ETA, and finally spoke with the branch manager Tom, who did not offer his last name, and when I asked for his email address, he gave me the generic bath fitter email for the branch.\n\nThe installer returned this week to fix the issue. Now, the door is almost aligned, but still does not fit into the sealing gasket. The photos with the tape measure are the current photos after repairs. I guess it's good enough, and at least he was able to do the job without making his own screw holes or leaving globs of glue. I also dislike the door \"handle\" because it's just a small ring the size of a keychain attached the the other side of the shower door bar, but they said nothing can be done about it.\n\nI received no follow up, confirmation, or feedback other than the automated survey that is sent after any service call. The communication with Bath Fitter throughout this process was almost nonexistent. The only communication they initiated was to collect money.\n\nIf you want a very quick but relatively sloppy installation and an unapologetic attitude, use Bath Fitter.\n\nTwo stars because it works and I've seen worse experiences with home projects.",{"text":622,"languageCode":577},{"displayName":625,"uri":626,"photoUri":627},"Jessica Chapin","https://www.google.com/maps/contrib/105020100793945319232/reviews","https://lh3.googleusercontent.com/a-/ALV-UjUxS0m09n7hMPTHhNDF2uUKTZeQ1o_AHxXvk5YdFT7EpT43tSYT=s128-c0x00000000-cc-rp-mo","6 months ago","2026-01-09T03:23:03.263229941Z",4.7,183]