certified company
Based on 506 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
6th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services.
Company History
The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
A selection of 506 homeowner reviews:
“I have been serviced by CroppMetcalfe for over 25 years and maintain an annual service agreement. Their response to regular service as well as emergencies has been the best you can expect. I do not plan to change from this provider—A+.”
“We received top-notch service from CroppMetcalfe. They arrived punctually; quickly and efficiently removed our HVAC; and installed a new system. We could not be more satisfied.”
“We have used them for about ten years and have always been very pleased with their service and staff. The first time that we used them was for an installation of a ductless heating and cooling system. The entire experience with this company is very positive—A.”
“The service person notified me before he arrived so I was ready. He was very professional and answered all of my questions.”
“They replaced the HVAC unit. I'd give them an A.”
“I had my annual maintenance cleaning for my homes HVAC unit. I am happy with the service and have nice cool home during the summer heat.”
“Charlie came at 8:00 am and worked until 9:00 pm. He is very polite, pleasant and knowledgeable. He completed the installation of one new central air conditioning unit and will be back next Friday to install the second central air conditioning unit.”
“I am writing this review for my Mom for I am assisting her and it is her CroppMetcalfe account.. The first complement is for Samson M.. He did the A/C Maintenance Check. He was very professional, well spoken, polite, and did an excellent job with checking the furnace. The second complement is for (Charles) Chad R. He did the return call. He too was very professional, well spoken, polite, and did an excellent job with checking out why the A/C was not cooling and it gets very hot at night. I thought I checked the vents for summer but when Charles checked the vents were closed upstairs and opened in basement. He also scheduled to have a home performance test. The third complement is for Jonathan F. who performed the Home Comfort Test. He did a great job with explaining everything to my Mom, professional, well spoken, polite, and did an excellent job with checking out the whole house and put together an excellent report of what was wrong and what needed to be done. Please thank all 3 men for their time and help with an A+.”
“Most recently, they repaired my A/C unit. They've just done repairs for me. The service is excellent, they're on time, they're very thorough, and they make sure that they get it done. I don't have any complaints about them. I had an issue with one of the boards going up in my unit, and they came out and replaced it. It took them a minute to figure out, but they fixed it and got it going again. It was the dead of winter—really cold. They earned an A.”
“I had no problems at all with their service. I'm new to their service, and it's fine. They did heating and air conditioning. For now, it's been excellent, so they get an A grade from me.”