2016 EBSCO Research Best Pick

ServiceMaster Disaster Associates, Inc.

1st year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"ServiceMaster is one of the largest and most respected businesses in the country, and we are dedicated to providing outstanding service, quality, and customer satisfaction no matter what type of disaster you may face."

Dan Noyes | CEO

Areas Served:

Greater Boston, MetroWest, North Shore

  • Services Offered
    ServiceMaster Disaster Associates, Inc., provides 24-hour mold remediation, water removal, water damage mitigation, reconstruction, structural drying, decontamination, and emergency services to residential and commercial customers.
  • Warranty
    The company offers a warranty on all work for up to one year, and some products carry up to a ten-year manufacturer's warranty.
  • Awards & Certifications
    ServiceMaster employs an Institute for Environmental Education (IEE) Lead-Safe Renovator Supervisor, an Indoor Air Quality Association (IAQA) Certified Mold Remediator, and multiple employees certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The company is a member of the IAQA.
  • Employee Information
    Employees wear uniforms, drive marked vehicles, and undergo background checks.
  • Licenses
    HIC 157421

Select Quotes from Customer Interviews

A selection of 84 homeowner reviews:


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First of all, they were here when they said they'd be here. They just would always tell me what they were doing—they'd give me a heads-up. They would call me. They were polite, they were courteous, and they did their job well. They did what they had to do. My water heater tank didn't work, so I was flooded. It was a mess because all the water came out of the whole tank all night. They had to pull up the rugs, they drilled holes into part of the walls, and they had to drain things and then dry it all out. They came, got all their stuff, and packed everything up that was wet and everything that was not wet. I'd give ServiceMaster an A+.
They did some work about a year ago when we had that winter storm. They were very good. They were pretty quick and thorough. They had hazmat stuff when they went in the garage. They had the blowers in a couple rooms to get the wetness out. The roof inside the garage went out, and they pretty much took everything out. It was a two- or three-day ordeal. After that, it was mostly the blowers being in the room for two days. They did water damage and mold remediation. I'd rate them an A; they were very good.
This was a year ago. They were great. They were quick and responsive, they did what they were supposed to do, and they left. There were no problems at all. There was water damage, so they helped clean up the water in a lot of different areas. They had to demolish some, take out insulation, and just do cleanup in that regard as well. There was some demolition involved in the impacted areas as well. I'm in the insurance business, so I'm familiar with them, and that's why I chose them. I would go with an A.
They were very good. They were prompt—when they said they were going to be there, they were there. They got in, did what they had to do, and got out. I had a leak everywhere in my attic from my air conditioner. There were two companies available, and ServiceMaster was the one that could come; that's how I picked. I'd never had to deal with them before, but they were great. I'd give them an A.
The guys were OK. They did their normal thing—they were getting out moisture that leaked in from the roof from an ice dam. They were assigned by the insurance company. They should get an A grade.
The gentleman who came to my home made the experience positive. They had to do water extraction from a carpet in the basement. I chose them because they're only company that I know of. I'd rate them as an A.
Things were resolved quickly. They had dehumidifiers and fans in to dry out a hardwood kitchen floor—it was water damage remediation. I went with them based on a recommendation from an insurance company. I'd rate their company an A.
They were quick. They came the same day. They seemed very thorough and seemed to know what they were doing. We had a water leak in the basement—a pipe leak. They came immediately, but then they came back. It took probably a week to get done. I would tell friends to call them. I'll give them an A.
They're very good. The last time they were here, they didn't move a few things they normally would have, but they came right back when I called the office. My mother had some water damage from her ceiling two or three years ago; she was happy with what they did, and I think I would recommend them. I'd give them an A.
They were fine—very good. I just thought they were efficient; they got in and got out. They were just checking for mold and problems after the water damage. An A is a fine grade for them.

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