2016 EBSCO Research Best Pick

McHale's, Inc.

1st year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"We are big enough to serve yet small enough to care, and we provide our customers with prompt, dependable service. We use quality materials installed by skilled, courteous craftsmen. We are in our third generation of business, and we are still following our founder's very simple philosophy, which is to do what we say we're going to do."

Tim McHale | Co-owner

Areas Served:

Bucks County

  • Services Offered
    McHale's offers plumbing services for residential customers, including pipe repair, drain cleaning, video pipe inspections, garbage disposal installation, and emergency plumbing service. The company also services tankless water heaters, sump pumps, and wells in addition to offering air conditioning, heating, and remodeling services.
  • Awards & Certifications
    McHale's is a Certified Kitchen and Bath Remodeler by the National Association of the Remodeling Industry (NARI) and has been listed as one of the Top 550 Remodelers by Remodeling Magazine.
  • Organizations
    The company is a member of the Plumbing-Heating-Cooling Contractors Association (PHCC).
  • Company History
    The family-owned-and-operated company was founded by Anna May and John McHale Sr. in 1950.
  • Licenses

Select Quotes from Customer Interviews

A selection of 172 homeowner reviews:


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First of all, the lady that was scheduling was absolutely amazing. She understood that our situation was critical, and even though she couldn't promise to send somebody soon, she did call back. She said, 'I can shift things around and have the guy come over the very minute he shows up for work.' He really did show up instantaneously, and he completely understood everything within seconds, which, from our experience, is very difficult. We are not American, so we do not speak technical language. He was absolutely brilliant, and he was a great listener. We felt comfortable. We were having severe problems, and he clearly explained what our options were, gave us an estimate very quickly, and had a variety of prices for every option he could provide. He really made a good impression on us before he even started. It was a phenomenal approach. I don't remember how many options there were, but I think he had three or four on how to approach the problem, and he explained what the consequences would be with whatever option we went with. We were opening our eyes and looking at him, like, 'Is he for real?' We have never ever had such a wonderful experience with any service provider in any kind of area. He explained, gave us everything in writing, and told us how much everything costs with tax, without tax—he was very clear so we knew, and then he told us what he was going to do. He showed us the pipes and said they were a variety of another kind of pipe. He explained that it was turned, and then he brought whatever equipment he needed back here, plugged the machine, turned the water on, and it was perfect. He cleaned up after himself and left. This was really, really amazing. If there was a scale from 1 to 100, I'd be willing to give him 100. Everyone has had an emergency, and there's nothing more important. I'm not trying to say that she went overboard and cut somebody else from their emergency. She simply shifted them around as she explained to me because I didn't want to feel bad for somebody else. There were two people who were great listeners who were really trying to go the extra mile but stay exactly within their policies and procedures; they understood the situation. It was totally, absolutely amazing. They were absolutely remarkable people. The one that took the call, followed up, and scheduled the first time told me somebody can come around one and I was like, 'OK,' and then the guy came at eight in the morning. She just understood that we were really facing a big problem and did this extra, the whole nine yards. Everything had fallen apart, and we didn't have water for two days. They were absolutely knowledgeable, they were good listeners, and they did the job cleanly and beautifully. We're absolutely thrilled with it.
I liked the fact that I got to choose the service with some degree of reliability. I liked that a lot. The people have been very professional. I've had an electrician here who has just been wonderful. He has been coming back a lot. A painter just left who's a meticulous, wonderful guy. I'm very happy with them. I had a plumber here too, and he was very reasonable. He was in and out. You don't feel like you're getting ripped off. The electrician who has been out here is very professional. The estimates were very clear. The work was quick. What I liked about him was that he explained what he was doing, so I understood what he was doing and why he was doing it. More importantly, he gave me ideas about additional projects. I would give them an A+ all the way. I thought he was great. Ed was fantastic. He'll be back with a lot of other projects that we'll do. Hopefully, other people will be as good. As far as the electrical service is concerned, it's been fantastic.
We really liked the project manager we had on that project. I think his name was Larry. He did good work, and everything was done pretty much on time. It was a full bathroom remodel demo including putting in all the permits, handling the permits, and then installing everything as well. The customer service was good. I chose them because we needed it done really quickly. They were capable of doing everything under one company very quickly, so we chose them for the timing and quality.
I liked the man's attitude and way the he worked to begin with. He's done a great job. I was very well satisfied. Originally, he'd taken out the toilet and the flange was broken, so he had to replace the flange on the toilet. I would give them an excellent grade.
They're about to do some HVAC work for me. They've done some other stuff in the past, like some general contracting stuff, putting in a dryer vent, and installing a drain. I called them for a well problem, which they weren't able to fix, but they were able to refer me to another company who could take care of it. I'd give them an A.
I chose them because they're well established and local. They did an all-new bathroom, a major remodel. I just shopped around, and I was happy when I talked with them. Their customer service was good. They'd get an A from me.
I appreciated the fact that they came out so quickly and got the job done. They did two things for us. They did a garbage disposal, and they also helped us with our alarm system. We chose them because we'd used them in the past. We know they're reputable, and we know they come out quickly. Their customer service is fine, very helpful. I'd give them an A.
They did what we asked for, and that was fine. They installed everything properly. It was plumbing work. We needed faucets removed and replaced. It took them about a couple of hours. I would recommend them to a friend. I would rate them A.
They did what they said they were going to do. It was plumbing work. I had frozen pipes. They got the water running again pretty quickly. I'd never had that happen before. I would recommend them to a friend. I would give them an A.
I had a good experience. They were neat, and I just liked them. I'm thinking about getting them again for a new faucet this time. They did a good job on the sink. I was pleased with them. I think they're good. I'll be calling him again very shortly, and I wouldn't be calling him if I weren't pleased with his work.

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