Plumbers
2013 EBSCO Research Best Pick
972-346-8367

Benjamin Franklin Plumbing

3rd year as an EBSCO Research Best Pick™

“We are known as ‘The Punctual Plumbers.’ We value your time with our exclusive Punctuality Promise. At the end of every service call, we leave your home the way we found it—neat and clean. Customers who choose our company expect quality service and 100 percent satisfaction, and we strive to exceed their expectations.”

Keresa Richardson | President

Areas Served:

Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village

  • Services Offered
    Ben Franklin provides 24-hour residential plumbing repair and service, including drain cleaning, camera jobs, toilet repair and replacement, slab leak detection, water heater repair and replacement, filtration systems, sewer line repair and inspection, faucet installation and repair, garbage disposals, circulation pumps, and yard leaks.
  • Specializations
    The company specializes in “green” products, including tankless and energy-efficient water heaters.
  • Services Not Offered
    Benjamin Franklin Plumbing does not service septic systems, undermount sinks, or appliances.
  • Warranty
    Parts and labor carry a two-year warranty, and new water heaters carry a 6-, 9-, 12-, or 20-year warranty.
  • Awards & Certifications
    In 2012, Ben Franklin appeared on Inc. 5000’s list of America’s Fastest Growing Companies.
  • Employee Information
    All Ben Franklin employees must pass extensive background checks and drug tests.

Select Quotes from Customer Interviews

A selection from more than 700 homeowner reviews:

I thought Benjamin Franklin Plumbing was great. They handled a main sewer line break and a problem with a hot water heater. Everything has been positive. The technicians are very knowledgeable, and they do a fast job—but with care. They get an A.

Everything was great. It was super-good service. Benjamin Franklin was very polite, and they got the job done. It was a positive experience—definitely an A.

Benjamin Franklin does excellent work. We count on them to give us an honest evaluation of our plumbing issues. They fix everything well; we haven’t had to call them back to redo any work that they’ve done for us.

Benjamin Franklin replaced some old valves and went above and beyond to make sure I was satisfied—that’s awesome.

We’re more than happy with them. I had a leaking water heater that had to be fixed within a few days, so I chose Benjamin Franklin because of their commitment to showing up on time. They’re unique in that area. These days, customer service doesn’t seem to be a priority with most people, but I was glad to see a firm that actually sees it that way. I’d give them an absolute A.

Benjamin Franklin Plumbing did a great job without any problems. We had a leak under the slab; it was an emergency. We’ve used them before, and they have a good track record with me. Their reputation and reliability made us pick them.

My experience with Benjamin Franklin has been fantastic. They were the most professional plumbing contractor I have ever worked with. That was my first experience with them, but there are the only plumbers I’ll ever contact again.

Benjamin Franklin, we’ve been using them for years, and they’re very good on the plumbing. They have done everything from big to little jobs for me. I would absolutely refer them to others.

Our water heater pretty much blew up, so they came out and took care of it—replaced it, fixed up all the connections, and did the whole thing.

We were very pleased with it. We had a broken pipe in the wall, and they had to dig under the house. It was quite a job, but they did really good. They were able to locate the leak, because we had no idea where it was coming from. The first gentleman that came out...he could tell where it was. We thought we’d have to take up our new bamboo wood floor we had put down. And because he was able to locate it, we didn’t have to do that, which saved us a whole lot of money.