2016 EBSCO Research Best Pick

Heritage Plumbing, Heating, Cooling & Electric

1st year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner

Areas Served:

MetroWest, North Shore

  • Services Offered
    Heritage Plumbing, Heating, Cooling & Electric installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
  • Minimum Job
    All jobs require an $89 minimum.
  • Warranty
    Heritage offers a one-year warranty on service and installation.
  • Company History
    The second-generation, family-owned-and-operated company was founded in 1986.
  • Employee Information
    Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
  • Product Information
    Heritage sells and services many brands of plumbing equipment.
  • Licenses

Select Quotes from Customer Interviews

A selection of 242 homeowner reviews:


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They came when they said they would, and they did what they said they were going to do. They're coming back to put a generator in. I'm very satisfied. I had a leak in a jetted tub, and they fixed that. They also installed a new toilet, and they're going to put a bathroom in the basement. We're adding heat to the basement, and they're putting a new gas line in, because what was in the house was not sufficient for the generator. They've done a lot. They came highly recommended by the previous owners, who had also used them. They're A+.
Heritage installed a hot water heater, and I was satisfied with the work. I'd recommend them to someone looking for a plumber. An A grade is fine for them.
I have never ever had anything but positive experiences with Heritage. They're the only plumbers I call. They've moved a gas stove, a new furnace, a new hot water heater, a washing machine, piping, and venting. Every pipe in the house has a Heritage tag on it. I've never had to call them back for any issues. I would recommend them with no hesitation. My sister lives right next door, and she only deals with Heritage. She's also had Heritage's electrical technicians come out. They're absolutely A+. They're professional and polite. Everything about them is what you'd expect from a professional crew.
They were very clean and very neat, and they completed the work in a timely fashion. They changed out a wall-mounted toilet to an updated, floor-mounted one. They're an A+ to me.
I liked the cleanliness and thoroughness. They explain everything in detail and they don't pressure you; they just lay everything out for you. The last time they were here, they replaced a part that has to do with the start-up sequence. I want to say it was a pressure switch. I've been using them since I moved in this home nine years ago. I don't have any problem with them. They've earned an A+ grade.
Heritage has done work for me, and I'd give them an A+.
They were great. They were very professional. They came in and did what they said they were going to do when they said they were going to do it. I had a couple of initial problems with the unit soon after it was installed. It needed some tweaking, and they were there right away. I couldn't ask for anything better. The boiler in my house had their sticker on it, so I called them, and I have used them in the past. They get an A+ from me.
Heritage was honest, efficient, and pleasant. A pipe burst, and they took care of that. They're fantastic, and I'd definitely give them an A++. They get extra credit on top of the A+.
Heritage is extremely efficient, and they are very thorough about telling you exactly what needs to be done before doing it. They're great, and I highly recommend them. They've worked on my furnace, my hot water tank, and leaky faucets—a variety of things. I tried a couple of places, but I needed somebody urgently. Heritage was able to come quickly, and I was so pleased with them that I've used them several times since. They're an A.
Heritage was fantastic, and they did great. They solved the problem, and they delivered excellent, quality service. They came recently to repair the hot water heater they put in years ago. I would give them an A grade.

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