2014 EBSCO Research Best Pick


3rd year as an EBSCO Research Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"Our mission is to provide 100 percent customer satisfaction, and every one of our employees is committed to service. We strive to improve the lives of our customers and our employees, and failure is not an option. Our success has come from trying to be the best of the best."

Wilbur Doonan | President

Areas Served:


  • Services Offered
    Wilbur's provides plumbing service, repair, and installation for residential and commercial clients. Wilbur's also offers drain cleaning and remodeling as well as HVAC services.
  • Specializations
    The company specializes in backflow testing and in-line sewer camera inspection.
  • Warranty
    Wilbur's offers an 18-month warranty on toilet rebuilds, a 12-year warranty on water heaters, and up to a 10-year warranty on parts and labor for air conditioning and heating work.
  • Awards & Certifications
    Technicians are certified by the EPA, OSHA, RSES, NATE, Carrier, and Bryant as well as by the Alabama Plumbers & Gas Fitters Examining Board, the Alabama Power HVAC Training Center, and the State of Alabama Board of Heating, Air Conditioning & Refrigeration Contractors.
  • Company History
    Wilbur's was founded as a plumbing company in 1979 by Wilbur Doonan, and he expanded the company to include HVAC services in 1985. Wilbur remains active in the day-to-day operation of the company and is assisted by several family members.
  • Licenses
    MPG 52

Select Quotes from Customer Interviews

A selection from 327 homeowner reviews:


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They did a great job. It was a plumbing issue. It was excellent, from the office to the man that made the call. They were all very professional and did a wonderful job. I would give them an A+. I thought that they did everything I needed.
We had a blockage in the drain that led from the outside of the house to the street, and they had to get in through a main pipe from outside. The problem was that we couldn't find where the builder had put that in, so they spent some time outside looking around. Lo and behold, about 15 minutes later, they found it. They went ahead and got the drain cleared out—it's supposed to be sticking up out of the ground in the corner behind the shrubbery, and they had to put an extension on it to make it come up above the ground and then cap it off. They did a great job. I was impressed with the time that the technicians and customer service took. The technicians were extremely friendly—they were very, very nice. They worked at it; they didn't just stand around and think about it. We couldn't have been more pleased. I would give them an A+.
They just did some work a couple weeks ago. We are very satisfied. They did an excellent job. They have done plumbing for me. I chose Wilbur's because of their reputation, and I'd recommend them, definitely. I don't quite remember the first time they worked for me, but I know they did a good job and my wife thought they did a good job, so it was worth calling them back for this next need. I'd give them an A+.
The work went well. They did some plumbing work for us, and we were very satisfied with their work. Their personnel were very friendly, they were neat, and they were clean. I specifically remember them taking off their shoes and putting on something special so that they wouldn't track through the house. They were very professional and very clean, and that impressed me a lot. No complaints. I would say an A.
They did a wonderful job. They're very competent, and I would use them again. They got the job done, they did it on time, and they did it professionally. They fixed my hot water heater and did some other plumbing work. I'd give them an A.
Everything is good and working well. They were great. They fixed the handle on our toilet and a bathtub—they did plumbing for me. I'd definitely recommend them. They were nice and very friendly, and they fixed it well. I'd definitely give them an A+.
The work went fine. They did a good job. It was good doing business with them. They were really friendly and helpful in explaining everything. They fixed a leak that I had in a pipe. I chose them because they've been around for a while, and I knew they did good work just from word of mouth. I would give them an A+.
The work went fine. They did sewer repair for me. I chose them because we've done work with Wilbur's for almost 40 years. They're honest—that's about all it takes in any business; if you're honest, you'll charge the right amount and do the right work. I know several of the technicians, and they're good guys. They're local—they live in the same town I live in. I'd rate Wilbur's an A+.
The work went great. They were good. They did plumbing work. I would definitely recommend using them. They were referred to us from a friend of mine, and they were really good. They were here within a couple hours, if that. They were reliable, and they are honest about everything. I'd give them an A+.
They did some work for me toward the end of April. We were completely satisfied with the work. They were fine. We had a water leak under our bathroom floor, and they located it and repaired it—they did plumbing work for me. The man who did the work was just very, very nice. We just really enjoyed getting to know him while he was there. He had a very good personality. I'd have to rate them an A+.

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