2016 EBSCO Research Best Pick

Dutchman Heating & Cooling, Inc.

3rd year as a Best Pick

  • A-Rated
  • Verified General Liability
  • Verified Workers' Comp

"We have widely been recognized by manufacturers as the best at what we do. We have always been committed to being better trained, so not only will our technicians deliver products with a higher efficiency, capacity, reliability, and longevity, but they will also provide the details that other companies do not even know are important."

Mike Bakker | Owner

Areas Served:

Southwest Chicago Suburbs

  • Services Offered
    Dutchman installs, maintains, and repairs furnaces, air conditioners, humidifiers, and boilers as well as air filtration systems, including media filters, electronic air cleaners, and UV lights. The company also provides duct cleaning and 24/7 emergency service.
  • Awards & Certifications
    Dutchman is an American Standard Customer Care Dealer and has won many American Standard awards, including Distinguished Dealer (2008-2014), Customer Care Excellence (2009-2014), and Dealer of the Year (2010). The company was also named Trane's 2006 Rookie of the Year during its first year in business.
  • Organizations
    Dutchman is a member of the Naperville Area Chamber of Commerce and is one of only ten companies nationwide chosen by American Standard for its Next Generation Furnace Dealer Council.
  • Employee Information
    All employees undergo drug testing and background checks prior to hire.

Select Quotes from Customer Interviews

A selection of 179 homeowner reviews:


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They came. We had trouble with an air conditioning unit. The compressor lost its charge. He came out, diagnosed the problem, and was even good enough to say, 'This unit's still under warranty. Why don't you call the people who installed it? It'll probably be covered by your new equipment warranty.' That's what he did. He didn't actually do the work, but he diagnosed it. I was impressed that that's what he suggested. I'd highly recommend them. I'd give them an A.
It was well done, and it's working. My old air conditioning froze up. They had to come in, and it was frozen on the inside and the outside. It took them 24 hours for them to defrost it. Then, they determined that my old air conditioning, which was 25 years old, could not take a charge anymore. They recommended that I get a new air conditioner, which I reluctantly agreed to. It was American Standard that they put in. They were here the next day and put it in. It took about five hours, and they followed up and made sure everything was all right. I guess I get a one-year warranty for their work and a ten-year warranty for the system. I think that's what they said. The customer service was good. They put in my whole system in 2010, my whole heating system. I'd had them before, so they're good. I never go all the way to ten, so I'd give them a nine. I don't always give a perfect grade, because no one is perfect.
We've had multiple good experiences with them on multiple properties. I've received follow-up calls from the owner to check in and make sure we were happy with the work, and they've even gone out of their way to make sure we didn't have them do any unnecessary work. They have done maintenance and cleaning work, they've done parts replacement, and I think we've had one emergency call with them. The customer service is excellent. It's been a number of years since we chose them, so I don't remember why. I'd rate them an A.
It was a long time ago. Everything was great. They came when they said, they fixed everything, and everything was great—no problems. They cleaned my system. Everything was great. Everything was good. I give them an A.
It was timely and professional. They explained everything in detail. The customer service was good. It was an HVAC tune-up. They get an A from me.
They were on time, they had the right product that we were looking for, and they worked very quickly. They were very nice, neat, clean, and they did the job in a very professional manner. It was a furnace specifically sized for the space that we needed. They had very good customer service. That was the first time I've ever used them. I've recommended them to some other people in the area, but I'm hoping I won't need another furnace in my lifetime. I'd grade them with an A.
We just like them. They do good work. I used them before. I think they put in a new furnace and air conditioning. The customer service is always good. My husband called them; I don't know why he chose them. I'd rate them an A.
It went smoothly, and they did what they said. They did heating and cooling replacements both. The customer service was great. They were responsive and weren't pushy but responded to our needs as opposed to trying to sell something else. I'd grade them with an A.
They did quality service and had good follow-up. They gave me a new furnace. The customer service was ten out of ten. They get an A.
They were on time, they finished quickly, and they were very knowledgeable. They've always done good work. They did my furnace and A/C. The customer service was very good. They answer the phone, and I didn't have to leave a message. They arrived on time and did everything they said they were going to do. That's unusual around here. They deserve an A on everything. They're great.

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