2016 EBSCO Research Best Pick

Papalia Plumbing & Heating, Inc.

1st year as a Best Pick

  • A-Rated
  • Verified General Liability
  • Verified Workers' Comp

"For years, the plumbers and certified HVAC technicians at Papalia Plumbing & Heating have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope—from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder

Areas Served:

MetroWest, South Shore

  • Services Offered
    Papalia Plumbing & Heating, Inc., offers a variety of heating and air conditioning installation and maintenance services for boilers, furnaces, central air and hydro-air systems, and programmable thermostats. The company specializes in high-efficiency cooling, heating, and ventilation; ductless air conditioning units; and air quality improvements. In addition, Papalia Plumbing & Heating provides 24-hour emergency service as well as plumbing and drain cleaning services. The company also offers annual maintenance plans for heating, cooling, and plumbing services.
  • Company History
    The family-owned-and-operated business has served the Boston area since its founding in 1990.

Select Quotes from Customer Interviews

A selection of 108 homeowner reviews:


Page 1 of 4

They're excellent, they're prompt, and their prices are reasonable. They're experts, and they brought the parts with them that I needed. They've done plumbing and heating. They did a bathroom closet for me, and they did an indoor thermostat. They're just very accommodating, and they get someone right out to me. My thermostat had broken, and I needed it to heat, so they came right out that day. They also arranged it so there wouldn't be evening charges and I wouldn't have to pay the surcharge for off-hours, so that was very helpful. I'd give them an A.
They are wonderful and very patient. They did HVAC and plumbing work for us. They were very responsive and nice. They always knew who I was when I called. I was new to town and I figured that if my neighbors were using them, I'd give them a shot. They're an A-grade company.
They were high priced, but they show up when you need them. They did plumbing and HVAC work for me. They come when you need them, and they answer the phone and get back to you quickly. The guy that came is very nice. I'd give the company an A for just the work itself.
We've had several things done. They installed a new furnace, hot water heater, and air conditioning unit. They've done some vent work and they cleared a drain. They've done a lot. I would grade them as an A-. Both the workers and customer service have been exceptional.
I think we had an emergency call into them, and we had a positive response from them. The customer service was pretty good. They were doing an emergency HVAC job. Our heating system was down, and the temperatures were pretty cold. They were able to respond quickly. They get an A from me. Without the price, I would say they were excellent.
They came out after hours. They certainly charged me for it, but they did come out after hours. I like that when I called, they explained everything to me very well and they did find a driver on the road who was somewhere nearby. They did come out and replace the part. They had it on the truck, which I thought was great. I did think it was pretty expensive, but I did think they solved the issue. They did air conditioner work. I chose them because my neighbor had a good experience with them. He had recommended them to me when I asked him. I called them, and they responded. It cost me like over $600 to get something fixed, which I thought was really high. Service-wise, they showed and they did the work—that was all fine. In fact, it was better than average. I'd give them an A.
They were good. It was all the best. I have no complaints.
They do both our annual servicing of our heating system and plumbing work for us. They're an A+ company. I have always had great experiences with them.
I think they're great. I like that they sent a very competent technician who very quickly diagnosed my issues and took care of me. They were taking care of an HVAC issue. They're an A+.
I think they're dependable. They come when they say they will. They do good work, and if there is a problem with the work, they stand behind it. I had one such experience in the past, but most of the time, we haven't had any problem at all. They've replaced two heating units. They replaced an air conditioning compressor. They've done plumbing work over a number of years. They are dependable and competent, and they stand behind the work. I think I first heard of them when we bought the house five years ago, and the previous owner had given us a list of the service people they used. They were the ones that they used for plumbing and A/C. I'd give them an A.

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