2016 EBSCO Research Best Pick

Heritage Plumbing, Heating, Cooling & Electric

1st year as a Best Pick

  • A-Rated
  • Verified General Liability
  • Verified Workers' Comp

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner

Areas Served:

MetroWest, North Shore

  • Services Offered
    Heritage Plumbing, Heating, Cooling & Electric maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems.
  • Services Not Offered
    The company does not service or install solar or geothermal systems.
  • Minimum Job
    All jobs require an $89 minimum.
  • Warranty
    Heritage offers a one-year warranty on workmanship and installation, a five-year warranty on heat exchangers and compressors, and five- and ten-year parts-and-labor warranties.
  • Company History
    The second-generation, family-owned-and-operated company was founded in 1986.
  • Employee Information
    Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
  • Product Information
    Heritage services all brands of HVAC equipment.

Select Quotes from Customer Interviews

A selection of 242 homeowner reviews:


Page 1 of 5

Heritage does my heating system. They're very responsive and explain everything they are going to do. They are very willing to show me everything that is going on, and they walk me through it. Their level of work seems to be very high. Everything is very clean and very well done. There are really no complaints in any way. They put in a new furnace. When I bought this house, the previous owners had something done by them, and one of their stickers was on the boiler downstairs. They're an A to me.
I would go so far as to say I always have a good experience with Heritage. I like the prompt attention and the good explanation of the situation. I also like the good cleanup and the amiable staff. This has not been a good year because the heat exchanger on our furnace died during a very cold snap this winter. They got my furnace replaced in four days. They repaired a frozen pipe in my basement and a freeze-damaged valve in the bathroom shower. They did our routine heater service and inspection, too. I heard about Heritage through the previous owner of this house, who recommended them. I'd give them A+. They're a top-rated company.
They haven't done any work for me at all this year, but in previous years, they have done work. They're very good at letting you know when they're coming and staying in touch with you. The people that come out to our house are very knowledgeable. They're in and out very quickly, and I've never had any problems with any of the work they've done. They fixed my air conditioning. They definitely get an A+ from me.
They were professional, and they showed up on time. They had to replace a furnace. They were good with information, they made sure we understood everything, and they did everything we needed them to. We've been using them for years. I'd give Heritage \an A+.
Heritage was friendly, honest, reliable, and responsive. We had a bunch of work done. We've worked with them for years, and we recently had a whole new system put in for air conditioning and heating. It was just a bunch of stuff, and it was great. The customer service is great. They've always been really responsive, understanding, honest, great people, and we've never had to call them back for any issues. I'd rate them as an A+.
We've had them for the last 11 years at our home, so we've always used them. They do the yearly maintenance for the furnaces, and I like that they're readily available. They get an A+.
They were clean and thorough, and they explained everything. They did service and maintenance on my heating unit, and they earned an A+ grade. They were the ones who did the work on the same unit for the previous owners.
We used Heritage Plumbing for the furnace. It was a pretty good experience. The gentleman who serviced us was an expert and very good at customer relations. It was my first time using them. They're A+.
Heritage's professionalism stands out. They put an air handler in and took the old one out. They get an A+.
Heritage fixed the problem that another plumbing organization couldn't figure out. They came out to fix our furnace; it wasn't operating. The customer service was very good. The folks that came out were all very personable and very professional. We chose them because we had used them years and years ago and just figured we'd try them again. I'd grade them as an A.

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