2016 EBSCO Research Best Pick

Heritage Plumbing, Heating, Cooling & Electric

1st year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner

Areas Served:

MetroWest, North Shore

  • Services Offered
    Heritage Plumbing, Heating, Cooling & Electric performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
  • Services Not Offered
    The company does not service or install solar or geothermal systems.
  • Minimum Job
    All jobs require an $89 minimum.
  • Warranty
    Heritage offers a one-year warranty on service and installation.
  • Company History
    The second-generation, family-owned-and-operated company was founded in 1986.
  • Employee Information
    Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
  • Product Information
    The company sells and services many brands of electrical equipment, including products by Kohler and Generac.
  • Licenses

Select Quotes from Customer Interviews

A selection of 242 homeowner reviews:


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Heritage had great customer service, and they did a good job. They were on time and neat. They cleaned up after whatever it was they were doing. They did work on a generator, a furnace, and a few air conditioning units. They maintain that equipment, and I'd definitely give them an A.
They do the work that we ask them to do, and they show up on time. We've been with the company for several years and have had no issues with them. They get an A from me.
They're knowledgeable and prompt. I'd give Heritage an A rating.
They were quick, and they booked the appointment fast. Everything they did was good. They're a grade-A company.
I like everything about Heritage. They show up when they say they're going to come, everybody is very courteous and friendly, and they always do a great job. We had some electrical outlets fixed. We're in a condominium, and several people in our building use them all the time. They get the highest grade—A+.
Heritage is wonderful. They arrive on time, and they're courteous and respectful of your property. They always wear protective coverings over their shoes, and they even call to remind me when I'm due for regular service so I don't have to think about it. I'd give them an A rating, and I'd definitely recommend them.
I've used all of their services—plumbing, electrical, and HVAC—and I've been satisfied with all of it. I particularly like the type of people they have working for them; I feel very comfortable having those fellows come in. They're an A+ company.
They've taken care of my service and my things ever since I've been here in 2003. They come when they say, and they do what they need to do. They have done all the service for me since 2003. I would absolutely recommend them. They're excellent, and I had no problems. I would say they're A+.
Heritage was all right. They did an excellent job. They're professionals. My wife handled it, and she was happy with it. I'd give them an A.
They're very prompt. Their service techs are clean, respectful, and very professional. They guarantee their work, too. We've had a lot of work done. We have a new furnace. They did electrical work and plumbing as well. I'd grade them as an A+.

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