2016 EBSCO Research Best Pick
301-605-1101

Purofirst of Metropolitan Washington

1st year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

Since we opened our doors in 1994, we have offered quick responses and constant communication with our customers.

Robert Schattner | President

Areas Served:

Montgomery, Howard, Anne Arundel, Prince George's

  • Services Offered
    Purofirst of Metropolitan Washington performs a wide variety of disaster recovery services, including repairs and reconstruction; smoke and soot cleaning; biohazard mitigation and cleaning; odor removal; water damage mitigation; mold remediation; contents pack-out; boarding up; and tarping.
  • Warranty
    The company offers a one-year labor warranty.
  • Awards & Certifications
    Purofirst of Metropolitan Washington is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
  • Organizations
    The company is a member of the Indoor Air Quality Association.
  • Employee Information
    Employees of the company wear uniforms, carry identification badges, and drive marked vehicles.
  • Licenses
    MHIC #48130

Select Quotes from Customer Interviews

A selection of 496 homeowner reviews:


  1    

Page 1 of 2

The people from Purofirst are absolutely fantastic. I had a condo that flooded over, and we were originally referred to another restoration company that the property manager had a contract with. Based on our insurance, though, we were not bound to work with them, so a friend of a friend told us about Purofirst to do our pack out. When I was speaking with the team leader on the pack out, I learned that they also do restoration. From there, he gave me the estimate. He was so prompt, and he actually cared—he followed up even when there was nothing to follow up on. Even if there wasn't any reason to call, he'd just let me know there was nothing going on that day. Then, there are the people who I really cannot thank enough. There were two main guys. I could not have asked for a better project manager. I'm not exactly sure what his title is, but I'm talking about somebody who went absolutely above and beyond. He was working the schedule around to meet mine. He followed up with everything, and the company was never hard to reach with phone calls. When somebody has a flood, they're just absolutely helpless. I really don't know what we would have done without Purofirst. A friend from a long time ago introduced us to Purofirst. He runs an upholstery and garment restoration company, and he came to take some of our garments and upholstered items out. We were talking about what was going on and how frustrated I'd been, and he said he knew somebody at Purofirst who could help with the pack out. From there, they did a great job with the pack out, so we changed services and went with them for the restoration. They earned their A+ from us.
The people from Purofirst are fine. They were very considerate, and they did everything in a timely fashion. They did a good, professional job. They did water remediation for us. We had a flood in the house, and we had water damage on the first and second floor. Their customer service is pretty decent. We have a rather large dog at home, and they were very considerate of the fact that we're very protective of our dog. They did a good job of making sure the situation was comfortable throughout the work they were doing with regard to our house and our dog. My fiancee works regular hours, but my hours are all over the place. The people from Purofirst were very understanding of the time frame in which they could come and fix stuff. Our insurance company recommended them to us. They earned an A.
My mother's apartment was completely burned and had a lot of water damage. The people from Purofirst were dealing with the apartment management as well as with me. Specifically, they helped me sort out what would make more sense for me to pack up and what they would pack up as well as what kind of materials I would need. They were very conscientious with what they packed and protected, and I did not feel like they were trying to sell me something or taking advantage of the situation. The apartment complex found them for us. They deserve an A.
My basement was flooded. There was water all down the wall. They put the dehumidifiers and the fans to dry it up, and they cleaned up the entire mess. The insurance people sent them. There were only one or two workers coming to my home, and they did a good job. Purofirst gets an A.
They were very kindly and very efficient, and they cleaned up after themselves. They came back when they said they were going to come back to remove the fan, and they did a good job. I heard about Purofirst through my insurance company. They earned an A.
Purofirst helped us when we had a flood. They did damage mitigation work, and they dealt with the insurance company. They were nice to deal with. The people who came into the home were professional and helpful. I used them maybe 15 or 18 years ago in a flood in another house, so when I had a pipe burst, I thought to call them again. I would give them an A.
Purofirst took care of everything. They were completely full-service—from the cleanup to the repairs, the storage of my furniture, and the delivery of my furniture. It was good to deal with one company for everything. I found them through my insurance company. I'd call them an A.
The people from Purofirst of Metropolitan Washington were absolutely fantastic. I had a condo that flooded. They were so prompt, and they actually cared. I cannot really thank them enough, and I could not have asked for a better project manager. He went absolutely above and beyond. I really don't know what we would have done without them. They did a great job. They're an A+ company.
We had a fire in our house, and Purofirst of Metropolitan Washington came in and cleaned it up. I don't have any complaints. My interactions with them were all positive, and my technician was the perfect guy to deal with. They were good. I would rate them as an A.
They took care of everything, and it was good to deal with one company for everything. I'd give them an A.
  1    

Page 1 of 2