2016 EBSCO Research Best Pick

Master Services, Inc.

6th year as a Best Pick

  • A-Rated
  • Verified General Liability

"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager

Areas Served:

Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village

  • Services Offered
    Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
  • Warranty
    Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
  • Company History
    Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
  • Employee Information
    All employees wear uniforms and drive marked vehicles.

Select Quotes from Customer Interviews

A selection of 310 homeowner reviews:


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I knew nothing about chimney caps and such things. We'd lived in Wisconsin, and a lot of the heating and cooling, the size of the chimney, and things like that are very different. We had two gas fireplaces here. We had one wood-burning one back there, so it was very different. I think I liked the fact that Master Services would explain why it should be constructed a certain way, what it was meant to prevent, and why you could get by with A, but B would be better because in the long run it would do this, and C would be good and extra ornamental in property value. They explained everything very well so you felt like an informed decision was possible. I chose them from the Best Pick Reports. We just found it on our doorstep. We'd asked around, and we did get one recommendation for another company, but then we found out the fellow only does one-story buildings, and ours is a two story. That pushed us even more in the direction we went. They did two things that stood out to us. One is that they came in at exactly at the price they quoted, which is always appreciated instead of a surprise. The second thing is that they had to change their scheduling a little bit because they suddenly got this massive commercial order. They were kind enough to advance ours and get it all done. I appreciate that it was all done before we got rainy or snowy weather. I appreciated that they let us know why things had to change, too, and they were easy to get ahold of. We've had experiences with other companies where we send emails and leave voice messages, and I guess they're busy, but they don't get back within 24 hours or even a week sometimes. We were very pleased with how fast Master Services got back to us too.
I like Master Services' professionalism. I like their cleanliness. I like their communication. I've used them twice. The customer service has been excellent. They clean my fireplace and installed a new gas port; something was wrong with the port that the gas actually comes out of, so they replaced it. I never had to call them back for any problems. I would tell a friend or neighbor to hire Master Services. I think they're a great service, and I would recommend them.
Master Services was professional and did a good job. They took care of us. They installed gas-burning logs in our fireplace. This was the first time we'd used the company. I'd refer them to a friend or neighbor because they did a good job. They did fine.
I just felt like Master Services was efficient. They were personal. They answered the phone. They came when they said they would. They did what they said they were going to do. They seem knowledgeable. They did an inspection and I think maybe a little bit of cleaning of the chimney flue, which was what I was worried about. It was just an inspection to let me know what was going on and give me some guidance about how to make sure it's safe. I would tell a friend or neighbor that they seem very reputable. They're a big company. I think they're very good.
Master Services was fast, and they explained to me what they were doing. They were on time. They explained the process every step of the way. I felt like they went above and beyond. They got it taken care of quickly, so it's good to go. I just used them once. It was part of our home warranty package.
Master Services did new fireplace facing and a heat reflector. They did what they said they would do, delivered on time, and delivered the correctly measured product.
They came to inspect our fireplace and chimney to see what was needed to make it functional. They recommended products and services based on what was truly needed, and installed them. My experience was that Masters was positive because they recommended full products, but also advised us on what would be best and how to keep our costs down by selecting what was necessary at the time, and what could be done later if desired.
Master Services changed my fireplace to gas logs, and cleaned out all the chimneys. The guy that did the work was very honest and nice.
Master Services cleaned my fireplace for first time in 40 years. The serviceman was super cool—very helpful in explaining the problem.
Master Services replaced the firewall in the fireplace. It was positive. The rep was cordial and efficient.

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