2017 EBSCO Research Best Pick


7th year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President

Areas Served:

Prince William, Fairfax County, Loudoun County, Arlington County

  • Services Offered
    CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies.
  • Warranty
    CroppMetcalfe offers 30-day labor and 90-day parts warranties in addition to honoring manufacturers' warranties for residential HVAC services.
  • Distinctions
    CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
  • Company History
    The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
  • Employee Information
    According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
  • Licenses

Select Quotes from Customer Interviews

A selection of 700+ homeowner reviews:


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I have used CroppMetcalfe for almost 20 years. They installed our gas water heater as well as our air conditioning system. Their work was great. Subsequently, we have used CroppMetcalfe for routine preventive maintenance. I have found their service technicians to be professional, personable, and knowledgeable. We are well pleased with their service—A+.
Every time we have used them, it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. They were fantastic—A+.
CroppMetcalfe has been my HVAC service for more than 30 years. They keep my system at peak performance year-round.
The team was extraordinary. I had two HVAC units and a water heater replaced. The installation teams were terrific—A+.
They're very conscientious, they're always timely, and they know what they're doing. They've just done professional work. This is not the first time that I've used CroppMetcalfe. They came in and installed a whole new furnace, air conditioner, and water heating system in my house a couple of years ago. They're just an awesome company. They come as needed. I would give them an A rating.
They were responsive, they have enough people, and their technicians are pretty knowledgeable. They do HVAC work, and I have a service contract with them. I've been using them for a couple of years. I decided to use them because they're very popular in the area. I pass by them, and I'm just aware of the company brand. They get an excellent rating from me.
They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.
We have a service agreement with them. They're always prompt, and they have always given us good advice. When our heater went down, rather than trying to make me buy another heater, they said it was under warranty for two years. Since it was under warranty, they said, 'Why pay for a new one?' I thought that was very good. I have an HVAC contract and a plumbing contract with them. They're very good. I think they were the contractors that put the HVAC unit in our other house. They're A+.
Our air conditioner didn't work, and it needed a part. CroppMetcalfe came as soon as they could and fixed it, so that was good. They got the part as soon as they could, and they came as soon as they could. That was important. I chose them because we have the gold plan. The people that lived here before purchased that plan, and we have continued to use that. I'd say they get an A+.
They did what they came to do. They do both maintenance and repair work on our HVAC, and it always works when they leave. It's fine. I've been using them for 12 years. They've had to come out for emergency jobs. I would give them an A+ rating.

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