2017 EBSCO Research Best Pick
703-651-1453

CroppMetcalfe

7th year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President

Areas Served:

Prince William, Fairfax County, Loudoun County, Arlington County

  • Services Offered
    CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies.
  • Warranty
    CroppMetcalfe offers 30-day labor and 90-day parts warranties in addition to honoring manufacturers' warranties for residential HVAC services.
  • Distinctions
    CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
  • Company History
    The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
  • Employee Information
    According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
  • Licenses
    #2701020634

Select Quotes from Customer Interviews

A selection of 700+ homeowner reviews:


  1         

Page 1 of 32

I have used CroppMetcalfe for almost 20 years. They installed our gas water heater as well as our air conditioning system. Their work was great. Subsequently, we have used CroppMetcalfe for routine preventive maintenance. I have found their service technicians to be professional, personable, and knowledgeable. We are well pleased with their service—A+.
Every time we have used them, it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. They were fantastic—A+.
CroppMetcalfe has been my HVAC service for more than 30 years. They keep my system at peak performance year-round.
The team was extraordinary. I had two HVAC units and a water heater replaced. The installation teams were terrific—A+.
We are very satisfied with CroppMetcalfe Services. We have a service contract. They are very prompt about when they arrive. They installed a two zone system and extra returns for our furnace which keeps the house very comfortable all year around. They always clean up after their service. The workers are very pleasant and professional. We highly recommend them.
We had a significant loss in air conditioning effectiveness with our upstairs system. CroppMetcalfe performed a whole-house air flow/HVAC survey, then did a duct repair and sealing in the attic. Air conditioning much improved. The efficiency graph was useful to understand the impact of the service. Solution worked as advertised.
Technician identified a potential issue with one of the air conditioner parts and went ahead and replaced it to prevent any issues in the future.
Service person came when they said he would, he quickly found the problem keeping our A/C from cooling, and fixed it.
Thoroughly explained status of system. A+.
Technician Juan Olmedo and his helper Carlos did an effective, efficient job installing a new air conditioner. My only complaint is that they replaced an air conditioner also installed by CroppMetcalfe, which lasted only 5 years.
  1         

Page 1 of 32