2016 EBSCO Research Best Pick


5th year as a Best Pick

  • A-Rated
  • Verified License(s)
  • Verified General Liability
  • Verified Workers' Comp

CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life.

Tim Cropp | President

Areas Served:

Montgomery, Howard, Anne Arundel, Prince George's

  • Services Offered
    CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
  • Awards & Certifications
    CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
  • Company History
    CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has two locations in the Washington, DC, area.
  • Employee Information
    According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
  • Licenses
    MD HVAC 01-2367

Select Quotes from Customer Interviews

A selection of 700+ homeowner reviews:


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Most recently, they repaired my A/C unit. They've just done repairs for me. The service is excellent, they're on time, they're very thorough, and they make sure that they get it done. I don't have any complaints about them. I had an issue with one of the boards going up in my unit, and they came out and replaced it. It took them a minute to figure out, but they fixed it and got it going again. It was the dead of winter—really cold. They earned an A.
I had no problems at all with their service. I'm new to their service, and it's fine. They did heating and air conditioning. For now, it's been excellent, so they get an A grade from me.
CroppMetcalfe probably just did a routine maintenance on the HVAC. It went well. They've been responsive, and I've never had any problems with the work they've done. Mostly, they've just done the routine maintenance. They installed the system as well. I chose them because my son has had a positive experience with them in DC. I'd give them an A.
I've been using CroppMetcalfe since 1991. Right now, I have them do heating and air conditioning, and they're also doing pest control. I had a quarterly service within the last two weeks. I've had emergencies in the dead of winter, like a thermostat blowing out, and they were very responsive in fixing that even after hours. I really don't think I've ever had any complaints with them. They're A+.
I most recently had maintenance done on my air conditioning system. They're friendly and competent, they answer my questions, and they don't make me feel like an idiot. They do good work. There's no problem at all. In fact, they've come much faster than I've expected before. The administration and billing side is so much better than other companies. Somebody recommended them to me because they had work done at their house. They get an A+ grade from me.
They fixed the A/C at one of my properties in DC. I've been using CroppMetcalfe since 1991, so it's been many years of me using their service. I'd give them an A+ rating. I think they do a good service.
I think the job was just a semiannual service for the HVAC. They were fine. They were on time, and it was good—there's nothing bad. I find their staff to be friendly, knowledgeable, and overall great. We chose them about a year and a half ago, and they've done some other work for us. They're A+.
They do the maintenance for our air conditioning and heating system, and they do one other property, too. We've used CroppMetcalfe for 27 years. It's an A+ for them.
They take care of my furnace and air conditioning. They installed it, and they do maintenance. The job goes very well with them. They're good. They know what they're doing, and everything is good on the billing side. They've always been good—A+.
CroppMetcalfe did a good job. I have a contract with them for air conditioning and heating, and they installed a new furnace, a new air conditioner, and a new hot water heater. They've done a considerable amount of work for me. I can always get somebody on the phone, and I can get them to show up when they say they're going to show up—that's very important. They're courteous and competent, and they seem to know what they're doing. I think a friend recommended them to me. They deserve an A.

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